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  Frequently Asked Questions

GBE Packaging Supplies  -  Frequently Asked Questions



If you do not see what you are looking for here try our other websites?
We maintain 3 websites that ship from different locations in the USA to allow you to get more product choice. You know what a logistics challenge it would be to offer 20,000 products in one place and this allows us to offer you 60,000 products, many would not be available in one place and this gives you a choice between many of the same products. 


Credit/Payment Types

What types of payment do you accept?

GBE Packaging Supplies accepts the following types of payment:

    • American Express
    • MasterCard
    • Visa
    • Discover

Do you allow for net 30 payment for online orders?
At this time we only accept credit card orders. 

Please keep in mind credit cards are the safest way to pay for anything. We do require that your billing address match your bank records or the transaction could be declined. You can ship to any address but the billing address must match your billing address and billing zip code. If your transaction is declined please check to be sure your billing address and zip code match your bank or card billing information.


Corporate Headquarters
GBE Packaging Supplies
P. O. Box 20661
Milwaukee, WI 53220-0661
Phone/Fax Numbers
877-221-5199
How do I contact GBE Packaging Supplies ?
GBE Packaging Supplies 
P.O. Box 20661
Milwaukee, WI 53220

Phone: 414-545-6636 
Phone: 877-221-5199 
Fax: 414-921-1593 

Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:00 p.m. CST. Call us at 877-221-5199.
Please feel free to email us  

Back Orders
We work hard to keep backorders to a minimum but they do happen from time to time. Current dimensional weight charged by the shipping carriers now requires us to hold your order and ship complete whenever possible. We apologize for any inconvenience. We will ship your order as soon as the backorders arrive. Backorders have arrived before the expected due date as we receive trucks every day and we will ship your order as soon as it arrives. Tracking will be sent to you as soon as it is available. We will attempt to send an informational email to alert you about a back order. Please respond to this email if you would like to make any order changes or cancel the order. 

Change or Add to an Order
We cannot change or add to an order. We can cancel an order before shipping so you can place a new or correct order. Orders go direct to the shipping department so please email us within 10 minutes of placing your order if you wish to cancel or place a new order.

Cancel an Order
Orders go direct to the shipping department so please email us within 10 minutes of placing your order if you wish to cancel or place a new order. Any request to cancel an order must be made in writing preferably from the same email that placed the order. 

Returns

Returning Merchandise
How do I return merchandise?
Call 1-877-221-5199 or e-mail us to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from GBE Packaging Supplies cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted. We do not offer exchanges so please return merchandise you do not need and reorder the item you wanted an exchange for.

Note: There is a restocking fee along with all applicable freight charges.

Privacy
GBE Packaging Supplies never sells or shares your private information for any reason. We only collect information we need to complete your order. We may send emails to our customers from time to time to alert them to order status or product specials, sales or other internal alerts. Your private data is safe at GBE.


Security
GBE Packaging protects you while you shop at GBE Packaging Supplies, there is no need to worry about credit card safety. All of our e-commerce sites have strong 256 bit extended SSL protection to keep your payment information safe while ordering.  

All credit card data is never recorded and sent with 256 bit encryption. Gift Basket Expressions / GBE Packaging Supplies / Boxes and Bags - Never stores CVV2 data or swiped track data for any reason. 


Shipping
Nationwide Shipping
Just place items in your cart and then choose get shipping rates and we will get quotes for you from available carriers. In most cases standard UPS or Fed Ex might be your choice and they will deliver it right to your address. 

You will also be offered additional services you may need for large freight orders such as, Inside Delivery or Lift Gate/Straight Truck. 

If you have any questions regarding shipping and delivery methods, please email or call 877-221-5199.

Order Tracking
How do I track my order?
We will email you tracking once your order is processed. To track your recent orders, simply click on the Order Status link. 

Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day service. We cannot guarantee Same Day Shipping so if you need your order by a certain date, please request FedEx Next Day or FedEx 2-3 Day service and we will do our best to accommodate your needs.

Shortages and Damages
Please check your orders when they arrive!  All claims for shortages and damages must be made within 24 hours of delivery – No Exceptions.  The carriers will now deny any claim that was not indicated at time of delivery so please make the driver wait while you document any shortages or damages on the delivery slip or Bill of Laden when signing for a shipment.

Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway.  Fees apply and can vary by carrier.

Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier. 

Colleges and Universities
Colleges are considered residential for carriers and residential rates apply.

Straight Truck
Locations with limited access will require a straight truck delivery from carriers.  Fees apply and vary by carrier.

Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate.  Fees apply and vary by carrier. 


Freight Order Notes: 

1-Freight companies require a signature at time of delivery. Please confirm order is complete and not damaged before signing. Please document any damage or shortage on all copies of the signature delivery sheet. Shippers will deny any claims that are not noted on the BOL or delivery receipt. It is their rule so please check your order. When we file a claim for damage they will check to see if damage or shortage was indicated at time of delivery so please make the driver wait as long as it takes to check your order or they will not approve a claim. All claims for shortages and damages must be made within 24 hours of delivery – No Exceptions

2-Failure to be present at time of delivery will cause carrier to schedule a redelivery. Carriers charge a redelivery fee. 
 
3-Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed.  Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.



GBE Packaging Supplies - Boxes and Bags wants to be your only source of packaging supplies and we work hard to deliver your packing order on time, everytime. Compare and Save!

We are a B2B and B2C supplier and no supplier can offer the lowest price by paying Google $15 or more per click so help us pass the savings on to you. Please let your friends and family know about our prices we need loyal customers that appreciate good prices and fast service to help us keep our prices low.  www.gbepackaging.com   www.boxesandbags.com and www.productpackagingsupplies.com

Links to our site are highly welcome and we are glad to provide a link back to your site from one of our blogs. Just ask?



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